The Ordinary
The O. Lab
The O. Lab, a pop-up store created for The Ordinary, introduced a fresh and immersive approach to beauty retail. MMBSY helped design a space where consumers could interact directly with the brand, turning product exploration into an engaging experience.
Delivered by
The opportunity
As a beauty brand known for transparency and high-quality products at affordable prices, The Ordinary wanted to create a disruptive and engaging retail experience. The challenge was to bridge the gap between online product education and in-person brand experiences, making the science behind beauty accessible, while keeping The Ordinary’s minimalist ethos at the core.
What we did
We developed The O. Lab, a pop-up store concept focused on consumer education and engagement. This interactive space offered visitors hands-on experiences with The Ordinary’s product range. Through consultations, product testing, and a minimalist yet inviting design, we transformed the typical retail space into an immersive learning hub. A mix of influencer activations and targeted media buzz ensured The O. Lab reached a broad audience, extending the experience beyond the walls of the store.
The outcome
The O. Lab pop-up was a major success, drawing significant foot traffic and generating substantial online engagement. Consumers left with a deeper understanding of The Ordinary’s products and their benefits, while the brand strengthened its position as a thought leader in the beauty industry. The campaign not only increased product awareness but also cultivated a community of loyal customers.
Note: This case study was originally posted on MMBSY’s website. To read the full case study, visit The Ordinary - The O. Lab.
